Store Policies

Service as It Should Be

At Kitty Corner Shop, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!


Although we do not do refunds, if tracked shipping was purchased/available please inquire and we may be able to assist on a case by case basis.

If you did not purchase tracked shipping(or was not available) at checkout we are not responsible if your package gets lost or does not arrive, nor will it be replaced. 

Free tracked shipping in Canada for 1kg packages and over.

Usually includes a toy or bigger, you will receive an email confirmation if applicable. 

If you did purchase tracked shipping and your package still has not arrived please inquire with your local mailing post office or where your over-sized mail may end up. Sometimes customs also holds packages until duty is paid.

Sorry for any inconveniences.



Kitty Corner Shop is not responsible for any shipping damages. All products that are shipped out are in new condition, they will not be replaceable but may be compensated in another way depending on each case.

Packaging your orders generally take 3-14 business days after order has been placed. Through COVID shipping has been taking slightly longer to arrive, so please be mindful and patient.

Once shipping has started(you will receive a shipping email) then should receive your items between 4-14 business days in Canada. Internationally or US may take a bit longer such as 2-6 weeks or even longer.

Updates will be posted to our Instagram and Facebook story, subscribe to our handles to stay updated! 

Customers may be expected to pay customs fees, please remember to inquire about your local customs fees and what they entitle. 

Kitty Corner Shop is not responsible to prepay for any customs fees.